In another episode of art imitating life, the world’s most infamous hotel manager learns a robust lesson in delegating authority. But in this case, our hole (the door to the hotel’s dining room) is plugged, not open. Basil trusted contractor O’Reilly to perform repairs to Fawlty Towers and then goes on an outing. He gets the surprise of his life when he returns. And demonstrates that he hasn’t totally grasped the finer points of crisis management.